Dean's Cards FAQs

Below you will see a list of frequently asked questions we receive at Dean's Cards.  Please click on the links to specifically see answers to questions you may have regarding different policies, practices and procedures we have in place.

If you do not see the answer to your question here or need further assistance of any type, please feel free to contact us by email or by calling (513) 898-0651.

Topics

  • Our Policies
  • Questions about Shopping
  • Questions about the Hobby
  • Questions about Selling Cards
  • Miscellaneous Questions

  • Dean's Cards Policies:

    Q: What are your hours of business?
    A: Our hours are Monday through Friday 8 am - 5 pm eastern standard time.

    Q: Do you have a retail store and where are you located?
    A: We do not have a retail store, we are strictly an Internet store and sell all of our items online.  Our office is located in Cincinnati, Ohio.

    Q: Will I have to pay sales tax?
    A: Only if you live in the state of Ohio, but congress has been trying to "fix" that injustice for years.

    Q: Do you negotiate on prices?
    A: Never, Ever.  We do not negotiate prices.  We have been in business since 2001 and have never once broken this policy.  We offer the same quantity discounts to all of our customers that way everyone knows they are getting our best price and there is no need to negotiate.

    Q: What items do you sell that can not be returned?
    A: Everything, as long as it is within 10 business days.

    Q: Can I cancel an order and/or combine shipping if I order multiple times before my product is shipped out?
    A: We always send orders out by the next business day, so you can cancel your order as long as it is within that time frame.  If you order more than once before we ship the first order out we will combine the shipping for both orders.

    Q: How do you package orders to make sure they are safe in the mail?
    A: All of our products are packaged very securely to ensure they are not damaged in the mail.

    Q: Do you ship Fed/Ex or UPS?
    A: We use USPS to ship all of our products.  We do have a Fed Ex option on our website for customers to select.  Also on very heavy orders, such as 10 complete sets we sometimes use UPS.

    Q: Do you offer a professional card grading service?
    A: No.  We are not a professional grading company.

    Q: Is it safe to use my credit card/debit card on your site?
    A: Yes.  We have a secure site and use a third party to handle all credit card transactions.  We only save and encrypt the last 4 digits of your credit card for your reference when choosing between the saved credit cards on file in your account.  Even if someone were to 'hack" into our website, there is no credit information to steal, it is all kept safely on our third party credit card authorization company (Authorize.net).  When you place an order with your credit card information, even we cannot see your complete account numbers.  For this reason our website is even more secure than a retail store, where you hand the employee your credit card.

    Q: Is your mailing address posted on your site?
    A: No..  That way if you have a collection you want to sell you would need to contact us first.

    Q: Will my information be sold or shared to other companies?
    A: Never, Ever.

    Q: I changed my e-mail address, how do I update my account?
    A: To change your e-mail address go to my account and log in and then click on the view/change account info and you can change it.

    Q: What is your return policy?
    A: We offer a 100% Money Back Guarantee on every item, except for Starter Sets and Near Complete Sets, because in most cases they are customized for the buyer. If you are unsatisfied with your order, please ship the items and a copy of the invoice back to us within 10 days of receiving your order.


    Q: What are your Grading Standards?
    A: Dean's Cards typically grades cards a little more conservatively than the grading criteria established by the Industry. By grading our cards conservatively, clients can rest assured that the cards they order will meet (and possibly exceed) their expectations.  Click Here for a detailed list of our grading standards.

    Q: What are your Shipping Rates?

    NOTE -- All Shipping Rates Include Insurance

    A: A: United States
    First Class (3-5 Business Days)
    Orders under $49.99 - $3.75
    Orders $50.00-$199.99 - $5.75
    Orders $200.00-$399.99 - $7.75

    Priority (2-3 Business Days)
    Orders under $49.99 -  $6.75
    Orders $50.00-$199.99 - $8.75
    Orders $200.00-$399.99 - $10.75
    Orders $400 and over- FREE

    Express (1-2 Business Days) ( Guaranteed)
     
    Orders under $49.99 - $24.75
    Orders $50.00-$199.99 - $27.75
    Orders $200.00-$1999.99 - $29.75
    Orders over $2000.00 - FREE
     
    Fed Ex (Overnight) - $49.00 ( Guaranteed)
    Your order will arrive overnight if it is placed by 3 pm Monday through Thursday.  No Saturday or Sunday delivery.  Depending on the weight of the package we may have to contact you to purchase additional shipping.

     
    International Shipping Policy
     
    IMPORTANT INFORMATION - All International customers are responsible for any customs fees or taxes levied by their respective country.  Please contact your local customs office to determine what the fees will be for importing your goods from the United States.
     
    We do not know what these fees will be, and cannot quote you a price for these fees.  You are responsible to pay these fees in order to receive your goods at your local customs office.  If you refuse to pay the import fees that your country levies on your order, and your order is returned to us, your refund will be reduced by any customs fees and return shipping fees that we are required to pay in order to accept the goods back in our country.  Below are the shipping rates for Canada and all other International orders.
     
    Canada
    First Class Air Mail - No Tracking Information 
    Under $150 - $9.75 (USPS Air Mail - Does NOT have Tracking Information)
    Priority Mail - No Tracking Information
    Under $150 - $15.75 (USPS Priority Mail Flat Rate International - Does NOT have Tracking Information)
    Priority Mail - With Tracking Information
    Under $150 - $25 (USPS Priority Mail International - Includes Tracking Information)
    Over $150 - $35 (USPS Priority Mail International - Includes Tracking Information)
    Express Mail  
    $45 on most orders
    Depending on the weight of the package we may have to contact you to purchase additional shipping.

    International
    Priority Mail - With Tracking Information
    Under $150 - $35.00 (USPS Priority Mail International - Includes Tracking information)
    Priority Mail - With Tracking Information
    Over $150 - $45.00 (USPS Priority Mail International - Includes Tracking Information)
    Depending on the weight of the package we may have to contact you to purchase additional shipping.

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    Questions About Shopping

    Q: Do your autographs come with a certificate of authenticity / how do I know your autographs are real?
    A: Many of our autographed baseballs are authenticated by PSA.  Our autographed cards come with a certification of authenticity from Deans' Cards.

    Q: What does with or without label on the Sports Illustrated mean?
    A: With label means there is a label on the front of the magazine because it was a part of  an subscription and with out label means it was a news stand issue.

    Q: What is the difference between a starter set and a complete set?
    A: A complete set will contain every card from that year.  Starter sets are card lots of our choice to help you get started on putting together a complete set.  We have several starter sets to choose from for each year with specified numbers of cards in different conditions.

    Q: If I order two starter sets from the same year will I receive duplicates? 
    A: Yes. You can check each set and view scans of the cards that are in the set.     

    Q: On Team Starter Sets, will I be getting every card for that team for those years?
    A: No, team starter sets are a great way to start collecting a complete team set.  A team starter set will feature a specified number of cards of our choice from specified years.  Unless otherwise stated, Team Starter sets will contain only one of each player's regular Topps baseball card.  For example, on a 1960 to 1964 Dodgers starter set there will no more than one of Don Drysdale's regular cards, but the set could contain leaders, multi-player, all-star or special cards with his image.  This way your set does not contain 5 Norm Sherry cards!  You can click on the set and view the actual cards that you will receive.

    Q: Why do you state that your complete sets are the best in the hobby?
    A: We realize that words are cheap, but I am convinced that our complete sets are the best in the hobby because of several factors.  The first factor being our grading.  We grade on par with PSA, and if a card grades in-between two grades, we usually go with the more conservative grade.  Unlike most of the sets being sold on eBay that grade "Near Mint" but have cards that vary in grade from Good up to Near Mint-Mint, our sets are very consistent. Customers can now view enlarged images of every card in most of the vintage sets that we have listed online.

    Q: What does representative image mean?
    A: A representative image is a picture of what the card looks like and can been seen by clicking on the item listing.  However, this is not the exact card that you will receive and is not an indication of the grade of the card. Representative Images are used mainly for modern cards, with a low price tag.  These cards are price prohibitve to scan on a individual basis.  Almost all of our Pre-1973 cards use the actual image of the cards that you will receive.
      
    Q: Is the picture of the card I will receive on the website the actual card?
    A: Yes. We have individual scans of our vintage cards. If you click on the "thumbnail" of the card , it will show you the actual image that you would be receiving.

    Q: How come some post-1972 cards do not have an actual scan of the card?
    A: We have over 1 million cards in our data base, and most vintage cards have an actual scan of the card that you are purchasing.  On some of the lower priced cards, the cost of the scan in prohibited.

    Q: Do you offer payment plans for high-end items?
    A: No, we do not have any type of lay away program, but if you are not able to purchase something and we no longer have that item when you are ready please contact us because we may be able to find that item for you.

    Q: Do you have a print catalog?
    A: No we do not have a catalog.  Catalogs are always "out-of-date" by the time they are printed.  All of our inventory is listed online and is completely current.

    Q: If I buy a card from you in a certain grade, do you guarantee that it will get that grade if I were to send it to a third party grading company such as PSA?
    A: We do grade very conservatively and on par with PSA, but we cannot guarantee that a card will get a certain grade if sent to a professional grading company.  They are far too unpredictable.

    Q: Can I order by phone?
    A: We prefer online orders, because they are so much easier for the customer, but you may place a phone order if you are unable to do so online.  Our phone number is 513.898.0651.

    Q: What does the quantity "Open Stock" mean?
    A: It is not cost effective for us to sleeve, grade and inventory the common players from the mid-seventies through the mid-eighties. To keep the price affordable for the buyer, we've decided to make these years "Open Stock". All this means is the cards with "Open Stock" in the quantity field are not actually inventoried.
    We have thousands of these cards, thus we should be able to fill most of your order, but we may be missing a few cards. If we are unable to completely fill your order, we will take it upon ourselves to refund your credit card or your other method of payment.

    Please feel free to give us specific instructions in the comments section of your order. An example would be, "I ordered NrMt/Mt - please give me the best available, but not lower than Ex/Mt", and we will adjust the price accordingly. (Please note that because of the secure website, it is only possible for us to adjust the price down - not up.)

    Q: The card I'm looking for isn't on your website; any chance you have the card in stock?
    A: All of our inventory is listed on the website. We are constantly adding new products, making our site a virtual list of our current inventory. Keep checking out our Recently Added Cards page to keep up with our latest inventory. 

    Q: Do all of the cards you sell on your website come in soft sleeves?
    A: All of the vintage cards on our website up until 1972 will come in soft sleeves.  Most of the cards from 1972 and newer will not come in soft sleeves.

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    Questions About the Hobby


    Q: How can I find out what my cards are worth?
    A: If you are looking for a pricing guide you can check www.tuffstuff.com.

    Q: Do you know where I can sell my modern (70’s and newer) baseball card collections?
    A: You could try eBay.

    Q: What does PSA stand for?
    A: Professional Sport Authenticator. They are a professional grading business.

    Q: Are autographed cards more valuable than a regular baseball card?
    A: In general autographed cards are worth more.

    Q: I have heard that my cards are worth more if I have them professionally graded. Is this true?
    A: Sometimes.  Please see Dean's article on Professionally Graded Cards.

    Q: How can I tell what year my cards are from?
    A: Most vintage sports cards do not have the year in which they were printed on the back. However, if the card features player statistics, you can often times tell in which year the card was printed by simply adding "one" to the most recent statistic. For example, if you have a Mickey Mantle card in which his last line of statistics is for the year 1957, that particular card was printed in 1958.

    Q: How can I tell if my cards are reprints or originals?
    A: This is a very good question. If you have a reprint card, it was most likely printed at some point between the 1980's and today. With that said, reprint cards are generally found to be in much more pristine condition than originals. Additionally, most reprint cards feature the word "reprint" and sometimes the year in which they were reprinted, somewhere on the back of the card.

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    Questions About Selling Cards


    Q: Can I sell you my cards? How do I go about doing so?
    A: We are currently buying cards from 1979 and older.  We are primarily buying vintage cards from 1969 and older, but we do sometimes buy collections from the 1970s.  In order for you to send us cards from the 1970s we would need at least a few thousand and they would have to be in very nice condition.  Please refer to our Sell Your Collection page for more in depth information on how to go about selling your cards.

    Q: Do you appraise collections?
    A: Dean's Cards cannot offer you an appraisal for your cards.  We simply cannot find enough hours in the day to offer this service.  However, if you wish for Dean's Cards to purchase your card collection, the ball gets rolling by filling out the form on our Sell Your Collection page.

    Q: Do you offer consignment services?
    A: No, we do not offer consignment services for post war cards, but we sometimes will consign very old and expensive items.

    Q: Do you buy or sell memorabilia?
    A: No we do not.  Unfortunately, we simply do not have the type of expertise in this area to deliver the level of quality that we feel customers should receive. 

    Q: Does Dean’s Cards ever have auctions in which I can sell my collection?
    A: No we do not have auctions.

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    Miscellaneous Questions

    Q: How often do you update your inventory?
    A: We update our inventory and prices daily.  Click on"See Whats Hot" on our homepage to check out recently added items.

    Q: I’m looking for a rare, hard to find, high-end item. Can you help me find it?
    A: Yes, we can try.  Please tell us what you are looking for through our Contact Us page and we will see what we can do!
       
    Q: What if I don't see my Question here?
    A: Then head on over to our Contact Us page and send us your question!

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